IT Service Management

A clear paradigm shift is taking place in the market. Businesses are changing their focus from managing IT as stacks of individual components to delivering end-to-end services using best practice process models.

This includes:

 establishing, monitoring and reporting on Service Level Agreements (SLAs), Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) for each and every service
 identifying and establishing the necessary processes to monitor and deliver the agreed services with the correct cost and quality as defined in the SLAs
 implementing application management to ensure that the applications are maintained in a way that maximizes business benefits short and long term.

These activities are all aligned with ITIL v3 (Information Technology Infrastructure Library), the global collection of best practices for information technology (IT) service management. It is Acando´s firm belief that implementing IT Service Management into an organisation will help maintain customer retention and focus on business value.

 

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Swedish Migration Board / Acando enabled Sweden to apply the Schengen Agreement> – Acando’s consultants provided the necessary IT support at the time agreed and with high quality solutions. Without the consultants ambitious...

The Confederation of Swedish Enterprise / The Confederation of Swedish Enterprise> The Confederation of Swedish Enterprise, with more than 50 employer and sector organisations, has launched its biggest development project to date.

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Contact

Mattias Palmer Senior Consultant
Phone +46 31 345 33 59
Email