Sales & Marketing

By continuously working with Customer Relationship Management (CRM) organisations can ensure long term profitability and efficiency in their Marketing, Sales and Customer Service processes.  To become truly successful it is necessary to define a CRM Strategy, describing a holistic view of how to develop customer relationships by setting common goals. It should also guide the organisation when prioritising between different initiatives and measuring and managing the efficiency of the business. To achieve long term effects of strategic initiatives, requirements of IT-systems must be coordinated as well. The CRM strategy should ensure customers staying longer and buying more while becoming increasingly satisfied with the company experience in all its interactions.

Acando works with CRM from strategy to realisation in the functional processes, securing measurable improvements.

 

Management Consulting

Acando has structured methods for setting up the processes for Contact Centers and for measuring and managing these operations. The result is an operation where resources are used at an optimum of its capacity. Regardless of whether you run the Contact Center or if you have it outsourced.

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Business Intelligence

Stena Line is undergoing an extensive development process with the aim of offering the market greater freedom of choice and total solutions. Information Management by Acando functions as a roadmap in the improvement work.

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More solutions

Contact Center> Acando has structured methods for setting up the processes for Contact Centers and for measuring and managing these operations. The result is an...

Lean> Lean means doing more with less. Acando offers techniques, methodologies and expertise to support the organisations on their Lean journey.

Microsoft Dynamics CRM > Microsoft Dynamics CRM 4.0 is a fully integrated system and gives the capability to easily create and maintain a clear view of customers from first...

Microsoft Dynamics Implementation> Acando is one of Microsoft’s leading Dynamics partners. Acandos position as Gold Certified Partner and member of Presidents Club and Inner Circle...

Project & Program Audit> Project & Program Audit ensures fulfillment of the objectives of projects and programs, pro-actively as well as when problems have been indicated.

Project Management> Acando has focused on developing and refining the knowledge in project management. The investment is one of the reasons to Acando’s successful...

Risk Analysis - Assessment> Acando's concept "Card game for Risk analysis/Assessment" is a unique adaption of our well known “TeamGames” which are applicable in all situations...

Value Added Business Intelligence> Value Added Business Intelligence helps organisations to transform information into measurable business benefits. The foundation is created through...

More cases

Arctic Paper / Arctic Paper managing with Business Intelligence> The paper manufacturing group Arctic Paper monitors the entire business using advanced Business Intelligence tools, providing the company with...

Goodyear / Goodyear gets to grips with SAP after express project> The tyre manufacturer Goodyear Dunlop Nordic has commissioned Acando to identify areas for improvement in respect of the company’s use of the ERP...

Länsförsäkringar / More prudent decisions with new decision support at Länsförsäkringar> With Acando’s help, Länsförsäkringar Stockholm has introduced a new model for operational management and a new decision support system. The new...

Scania Omnia / Scania trims processes at high speed> Scania Omni has streamlined and harmonised processes to eliminate unnecessary waste, raise quality and enhance production efficiency. Acando has...

Stena Line / Stena Line speeds up with Information Management> Stena Line is undergoing an extensive development process with the aim of offering the market greater freedom of choice and better service, travel...